The game is as follows. I buy their stuff, it’s not cheap, when the stuff is even remotely dissatisfiying, I’ll yell at them. The green puffy jacket (note, not my amazing orange jacket) started to have a funny zipper pocket. I bought this coat in January and the zipper should feel tight and satisfying, it was not, it was sketchy. Additionally, it’s spring and my current requirements call for something less bulky and more rainproof and nimble. Since everything is in their CRAZY ASS high tech app….I can walk into any of their shops around the world, give them a sob story and have my item refunded or exchanged. In this case, I upgraded to a fancy rainproof spring coat that matches my backpack perfectly. The difference was about 14 bucks which I paid with a smile.
Life doesn’t get better than this…
